Client Success Manager (CSM)

Posted 03 Dec 2019

Yorkshire and the Humber - all, Yorkshire and the Humber - United Kingdom

Req Id 200964


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: our Client Success Manager serves as the primary point of contact for generating sales of products and services from existing and prospective customers in an assigned territory which for this role will include Yorkshire, Derbyshire & Nottinghamshire. You will coordinate all customer support functions, including field and headquarters based specialists, to help our customers meet their objectives and maximise business opportunities. All Client Success Managers are therefore expected to utilise the available tools and resources to track and report sales activity and share account knowledge, exceed sales targets on a quarterly and annual basis, ensuring a sustainable, profitable and forecasted growth. You will manage activities within your territory to ensure that you provide a high level of customer support, initiate customer contact and coordinate visits to develop and maintain a broad and deep network with prospective customers and maintain relationships with existing ones. The role involves developing the necessary customer knowledge to assess their needs and deliver the appropriate products, services and solutions, while developing strong internal relationships and coordinating these internal resources to address customer needs.


Who you are:

  • Scientific degree or PhD with experience of relevant Molecular Biology techniques is essential.


  • Ideally, you will have proven sales experience relevant to academic sales, working with a high-volume product portfolio and a track record of achieving targets. Candidates would also be considered specifically from a Molecular background, who have an existing business network across the local Life Science customer area.


  • You will possess the ability to work autonomously and collaboratively as part of a team, along with good presentation skills and excellent interpersonal skills.


  • You will demonstrate good business acumen and be able to produce and interpret sales data in various formats. 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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