Technical Service Scientist: Milli Q Lab Water Solutions

Posted 18 Dec 2019

Burlington, Massachusetts - United States

Req Id 201005


A career with EMD Performance Materials is an ongoing journey of discovery: our 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Performance Materials is a business of Merck KGaA, Darmstadt, Germany.

Your role:


  • Provides primary technical support for EMD Millipore Laboratory Water systems to customers through phone support, email, and occasional on-site visits
  • Handles product-related problems with customers as required
  • Duties will consist of trouble shooting water system operations, helping prospective customers choose correct water systems for different applications and generate quotations using for billable repairs, spare parts, and consumables
  • Provides sales personnel with technical data necessary for the demonstration of products. 
  • May make technical presentations at sales meetings and customer locations
  • May be asked to lead investigations into product or technical service issues identified through customer satisfaction surveys
  • May test products to resolve customer problems


Who you are:


Basic Qualifications:


  • Bachelor’s degree in Business, Biology or life science related field of study
  • 1+ years of work experience in a lab environment or customer service facing role


Preferred Qualifications:


  • Experience working with Clinical Chemistry analyzers as a Medical Technician or Field Service Engineer is a plus
  • Solves problems that are generally of moderate scope and complexity, following established SOPS and procedures
  • Technical Service Agent is expected to be able to have good inter-personnel skills both in person and on the phone. Day to day work is generally un-supervised.  Follows specific instructions on new assignments
  • Software knowledge:  SFDC, Lotus Notes, SAFARI, Oracle, MS Word, Excel, PowerPoint.
  • Electro-Mechanical problem-solving skills are a plus


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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