Service Excellence Manager (f/m/d)

Posted 05 Feb 2020

Bangalore SBS, Karnataka - India

Req Id 202724


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Title- Service Excellence Manager


Job Location- Bangalore


Job Description:


Your role: As Service Excellence Manager (m/f) within the organization Information Technology you will support our projects and services we are carrying out in the area of Manufacturing, Supply Chain and Quality for our internal customers. You will report to the Manager for Architect, Plan & Report and collaborate closely with Service Delivery- and Project- Managers. The role involves:

  • Service Governance
  • Application Lifecycle Management
  • Help to define reporting requirements and roadmap
  • Random quality checks on IT processes (Outage, Incident, Problem, Change and Configuration Management)
  • Monitoring of Changes and Change Advisory Board meeting participation for Change Management

Furthermore, you will help us to evaluate our processes and will report on several process tasks and KPIs. This position offers the chance to work in a global environment and enjoy the atmosphere in an open minded international team.


Roles & Responsibilities:

Management and administration of:

  • Application Portfolio
  • Service Catalog
  • Service Reviews
  • Service Reporting
  • Service Now Matrix maintenance
  • Assignmentgroup administration


Qualification, Skills & Experience:

  • HP Service Manager
  • Service Now
  • Excel
  • Power BI
  • LeanIX
  • Tableau


We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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