Technical Service Specialist 1

Posted 04 Feb 2020

Burlington, Massachusetts - United States

Req Id 202928


A career with MilliporeSigma is an ongoing journey of discovery: our 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your role:

As Technical Service Specialists, we support our customers with their product and application inquires by providing technical information, troubleshooting, and recommending solutions. As Customer Advocates, we are the key interface for complaint management related to product quality and work closely with our Quality associates to support our customers through this process. We interact regularly with other internal teams such as Field Marketing, Manufacturing, Product Management, R&D, Regulatory, & Sales, assist in technical training programs, and visit customer sites.


We are looking for customer focused individuals who can handle multiple projects/responsibilities simultaneously, can maintain composure in challenging situations, possess polished communications skills, and have a dedicated commitment to fulfill customers’ needs and solve problems.


We provide an onboarding program that includes in-depth technical training and advocacy skills building. We enjoy an interactive, high profile, team environment.


Required Requirements:

  • Bachelor’s or master’s degree in a Life or Physical Science or Engineering discipline (Biology/Biochemistry/Chemistry or Chemical/Biochemical Engineering).
  • 1 plus years experience in a laboratory or Pharmaceutical/Biotech environment.
  • Excellent communication skills, customer interaction skills, and the ability to work in a team environment


Preferred Requirements:

  • Familiarity with one or more of the following: Upstream Processing (cell culture, filtration), Downstream Processing (clarification, purification, TFF filtration, final fill), or Formulation (excipients, actives)
  • Knowledge of regulatory requirements



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at



The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.





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