VEEVA CRM Business Architect

Posted 11 May 2020

Bangalore SBS, Karnataka - India

Req Id 204051


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Job Location:  Bangalore


Your Role:

As VEEVA CRM Business Architect - IT Healthcare International Commercial & Core Franchises, you define processes, required data flows and governance processes for the APAC regional Veeva CRM solution.

Your in-depth Pharma CRM process knowledge combined with experience working closely with agile software development teams are key to design solutions and scalable operating models. Your key responsibilities include:

  • Define & document business processes and user requirements for our regional Veeva CRM platform and the respective ecosystem integrations (multi-channel marketing, compliance, data, reporting)
  • Leading requirements workshops and guiding country roll-out teams
  • Support key business stakeholders as proxy product owner within SCRUM methodology (especially in translating requirements to detailed user stories and collaborating with the technical implementation team)
  • Define success & adoptions KPIs

Who you are

  • In-depth knowledge of Veeva CRM solution including hands-on experience with regional template rollouts
  • Additional experience within the Marketing Sales Ecosystem (web content management, digital asset management, etc.) is helpful
  • Knowledge of agile implementation methods and common project tools (e.g. JIRA)
  • Attention to detail
  • Being proactive, taking action and anticipating opportunities
  • Communicating effectively orally and in writing in English language
  • B.Sc. in IT or similar
  • Willingness to travel
  • 4-6 years Veeva CRM and global or regional project experience

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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