Digital Client Success Manager

Posted 19 Mar 2020

Cambridge, East of England - United Kingdom

Req Id 204607


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: We have an exciting new opportunity for a Digital Client Success Manger to join the team in Cambridge.  As a DCSM, you will act as the primary point of contact for generating sales of products and services by focusing on selling to end users (i.e. scientists including core facilities) as well as procurement managers where appropriate.  This includes managing stakeholders within different positions within our customers who have different buying drivers and perspectives.  The focus of this role will be in selling to end users by leveraging the value of our technical products and scientific knowledge.  The DCSM must have the ability and self-motivation to identify high priority or high value opportunities and be able to deliver them by demonstrating value to the customer. As a DCSM, you use all available tools and resources to track and report sales activity, share account knowledge, exceed sales targets, ensuring a sustainable, profitable and plannable growth.  The DCSM will also utilize call planning, pipeline management, lead identification and qualification, proactive sales calling and performance monitoring to drive the sales and exceed the set sales target.

Who You Are:

  • Scientific degree and / or industry / sales experience
  • Knowledge of Key account management, developing strategic relationships, negotiation and contract implementation
  • Relevant technical knowledge
  • Able to work autonomously and collaboratively as part of a team
  • Self-motivated, able to prioritise, strong organisational and time management skills
  • Strong Interpersonal and communication skills
  • Ability to produce and interpret sales data in various formats


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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