Customer Supply Chain

Posted 30 Apr 2020

Shanghai - all, Shanghai - China

Req Id 205980


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 Your role:

  • Understand customer requirements and drive development of supply chain approaches to increase customer satisfaction
  • Establish appropriate contacts and set up efficient communication with customer regarding forecast management and supply tracking
  • Develop customer specific supply chain solutions, across demand planning and supply planning processes
  • Act as interface to commercial and customers to improve supply chain service by way of developing communication channels from customer to supply chain team (delivery, back-order; assure minimized customer disruption)
  • Enhance customer experience, balancing service levels, responsiveness and agility
  • Establish and maintain metrics for tracking supply chain performance, at a customer level, that includes but is not limited to Fillrate, on-time delivery, BO status

Who you are:

  • Bachelor or above degree, ideally in business and/or supply chain/logistics
  • Fluent in oral and written English
  • Over 5 years supply chain working experience in chemical, biology or related industry
  • Over 2 years managerial experience in a commercial or supply chain role that has involved customer facing activities
  • Over 2 years experience of SAP APO DP
  • Ability to understand customer needs in terms of service and quality expectations while aligning overall ISCO objectives
  • Proven track record of successful project management skills


HR: 89829

Functional Area: Supply Chain


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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