Global Support Center - HR Advisor - Japanese Bilingual

Posted 05 May 2020

National Capital - all, National Capital - Philippines

Req Id 206086


A career at our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years and across we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role:

As part of the overall strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the HR organization. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the APAC region. This role will report to a Team Lead overseeing Tier 1.5 HR functions such as onboarding, data management, organizational management, data reporting, customer handling, and inquiry management.


Key Tasks and Responsibilities:

  •  Provide administrative and operational support on defined HR functionalities anchored on  KPIs and SLAs focused on quality, timeliness, and responsiveness.
  • Proactively collaborate with the country and regional stakeholders in the execution of HR services.
  • Work with the local HR Operations team based in China and Taiwan in the sustained and smooth delivery of HR services (in particular onboarding, document management, and reporting).
  • Work with HR Business Partners, Centers of Excellence stakeholders for Total Rewards, Talent Development, and Talent Acquisition to realize country-specific people priorities and align on program implementation as needed.
  • Maintain and administer employee information on HR systems such as SAP (as needed) and country-specific local systems.
  • Actively partner and work with the Team Lead to achieve the agreed-upon performance and developmental objectives.
  • Seek opportunities for continuous improvement and work on constructive feedback
  • Identify any knowledge gaps and escalate concerns to the Team Lead and the Operations Head.
  • Ensure those customer expectations are addressed professionally, effectively, and efficiently.
  • Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfill real-time business requirements
  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.


Who You Are: 

  • Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
  • Excellent communication skills in Japanese - Katakana, Hiragana, and Kanji (written and verbal)
  • Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
  • Understanding and experience in the use of HR systems and tools (i.e. MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).
  • Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).  
  • Adequate experience in using MS Office applications. Desired knowledge and expertise on  Macros.
  • Applicants must be willing to work in Taguig City and open for a flexible working schedule.
  • Fresh graduates with Japanese speaking capability are also encouraged

What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life.


Still Curious? Apply and find more information at

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