Commercial Service Associate Manager / Process Solutions_Life Science(Tokyo)

Posted 20 Jul 2020

Tokyo, Tokyo-To - Japan

Req Id 206388

Details

当社では、57,000人がヘルスケア、ライフサイエンス、高性能素材における次世代の発展を通じて、世界の生き方、働き方、楽しみ方を形作っています。350年以上にわたり、世界中でメルクは他の人々の生活を向上させる新しく活気のある方法を見つけるために情熱を持って好奇心を追求してきました


 

Role Purpose:

·        Lead a Commercial Service team; deep understanding of the process and process improvement mind-set
·        Build strong relationship with internal and external customers
·        Manage local & regional order fulfilment process
·        Monitor team performance against KPI and address areas of performance effectively
·        Responsible to ensure effective communication to customers, commercial organization and other business partners
 
 Key Responsibilities:
·        Manage few accounts for order entry and provide back up support on a need to basis
·        Responsible for direct supervising, coaching, appraising and motivating team in order to achieve goals & targets
·        Active management of open backlog, working with Supply Chain to ensure prioritization and inventory availability to fulfil customer requested delivery date
·        Ensure all orders are released to warehouses accurately and in timely manner to meet customer requested date
·        Drive team and cross-functional efficiencies
·        Maintain documentation process in system
·        Maintain existing customer relationship and participate in monthly customers meetings
·        Collaborate with regional Sales, Regulatory, Supply Chain, Distribution, etc on S&OP and/or to ensure best in Class Service, fast response time and On-Time deliveries
·        Ensure that your team brings high level of support to External and Internal customers
·        To provide input to other managers on ideas, initiatives to improve the quality of the business performance by identifying and escalating the trends, bottlenecks or any other issue hindering a total customer satisfaction
·        Own and responsible of entire assigned projects and collaborate with other functions on all issues; attend pilot run for all assigned projects to ensure smooth operations
·        Clearly communicate team priorities, schedule activities with the team to optimize use of time and resources
·        Prepare reports and data analysis
·        Other related duties as assigned from time to time
 
Position Requirement:
·        Minimum 5 years in handling Customer Operations, Business processes; 2 years of leading and guiding a direct team; regional & export experience
·        Proven track record of exceptional Commercial Support and working in a matrix organization
·        Comfortable and preferably experienced managing a multicultural team
·        Ability to analyse, prioritize and validate complex and dynamic information; develop solutions, ideas and recommendation to the business
·        Demonstrated record of people management and leadership skills
·        Strong interpersonal communication and presentation skills
·        Strong ERP (SAP, SFDC, etc) knowledge and Proficient in MS Office
·        Minimum travel required

·        Adaptable, flexible and open minded to work in a dynamic, high-energy environment that undergoes constant change

 

Recruiting Contact: Nozomu Yokota

 


弊社の約束:ここには、新分野を開拓する機会が常にあります。あなたが希望を実現するための権限を与え、多様な事業によって新しい展望を求めるためのさまざまなキャリアの転換機会を提供します。あなたの能力を早期に信頼し、あなたの希望と生活の優先事項に対応するキャリアマップを描くことを支援します。メルクの一員になり、あなたの好奇心を現実のものにしてください。


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