Commercial Service Associate Manager / Process Solutions_Life Science(Tokyo)

Posted 20 Jul 2020

Tokyo, Tokyo-To - Japan

Req Id 206388




Role Purpose:

·        Lead a Commercial Service team; deep understanding of the process and process improvement mind-set
·        Build strong relationship with internal and external customers
·        Manage local & regional order fulfilment process
·        Monitor team performance against KPI and address areas of performance effectively
·        Responsible to ensure effective communication to customers, commercial organization and other business partners
 Key Responsibilities:
·        Manage few accounts for order entry and provide back up support on a need to basis
·        Responsible for direct supervising, coaching, appraising and motivating team in order to achieve goals & targets
·        Active management of open backlog, working with Supply Chain to ensure prioritization and inventory availability to fulfil customer requested delivery date
·        Ensure all orders are released to warehouses accurately and in timely manner to meet customer requested date
·        Drive team and cross-functional efficiencies
·        Maintain documentation process in system
·        Maintain existing customer relationship and participate in monthly customers meetings
·        Collaborate with regional Sales, Regulatory, Supply Chain, Distribution, etc on S&OP and/or to ensure best in Class Service, fast response time and On-Time deliveries
·        Ensure that your team brings high level of support to External and Internal customers
·        To provide input to other managers on ideas, initiatives to improve the quality of the business performance by identifying and escalating the trends, bottlenecks or any other issue hindering a total customer satisfaction
·        Own and responsible of entire assigned projects and collaborate with other functions on all issues; attend pilot run for all assigned projects to ensure smooth operations
·        Clearly communicate team priorities, schedule activities with the team to optimize use of time and resources
·        Prepare reports and data analysis
·        Other related duties as assigned from time to time
Position Requirement:
·        Minimum 5 years in handling Customer Operations, Business processes; 2 years of leading and guiding a direct team; regional & export experience
·        Proven track record of exceptional Commercial Support and working in a matrix organization
·        Comfortable and preferably experienced managing a multicultural team
·        Ability to analyse, prioritize and validate complex and dynamic information; develop solutions, ideas and recommendation to the business
·        Demonstrated record of people management and leadership skills
·        Strong interpersonal communication and presentation skills
·        Strong ERP (SAP, SFDC, etc) knowledge and Proficient in MS Office
·        Minimum travel required

·        Adaptable, flexible and open minded to work in a dynamic, high-energy environment that undergoes constant change


Recruiting Contact: Nozomu Yokota



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