Customer Service Specialist

Posted 23 Jun 2020

Beijing - all, Beijing - China

Req Id 207470


A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role:
1.Manage distributors, ensure the distributor adding and updateing process strictly following the GSP requirement and SOP.
2.Keep good customer(internal and external) relationship, collect customer feedback, deal with customer complicance, coordinate with internal department, provide professional service to customers and imporve customer satisfaction.
3.Assist to control distributors' credit, reduce the credit risk.
4.Manage SNO Contracts, ensure the contracts strictly following the GSP requirement and Merck Policy.
5.Assist to manage EFS price,pay close attentention to price factors, ensure the price change be implenmented on time.
6.SAP O2C KU,strongly support O2C process.
7.Coordinate SNO quality affairs and training affairs.
8.Support SNO other team to ensure the products upstream and downstream supply run smoothly.


Who you are
•Bachelor degree or above, finance or supply chain background perferred.
•Business-fluent English skills
•Customer orientation
•Result orientation
•Excellent communication skills
•Basic business analytical ability



What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

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