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Global Hosting Engineer for Windows & Virtualisation Platform
A career in our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
- Responsible for supporting Windows Servers, Citrix and VMware infrastructure globally
- Primary Focus on ensuring vulnerability management adheres to security guidelines and server environment is maintained in a compliant manner.
- Provide technical hands-on support at a L2 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support.
- Responsible for Problem management and root cause analysis for repeated incidents or outages.
- Responsible demand scoping on small to medium projects arising from IT improvements or Business driven demand.
- Execute the delivery of IT improvements or approved Business driven demand.
- Create and maintain documentation relating to processes, wikis and knowledge-based articles.
- Participate in audit readiness and remediation tasks including representing IT topics where required.
- Responsible for implementing changes according to global change management process including ensuring Global Qualification process is followed.
- Management and updating of configuration items for supported devices.
- Coordinate and execute schedule maintenance windows to ensure systems are maintained and updated regularly to align with Global process.
- Handles standard windows & VMware engineer duties and recommends, innovative and automated approaches wherever possible for infrastructure tasks.
- Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows.
Who you are:
- 5 + Years prior experience in an IT support position.
- Good working knowledge of PowerShell scripting
- Excellent knowledge on various Windows server OS versions.
- Excellent knowledge of server administration, Patch Management & OS specific debugging tool – Solarwinds Patch Management an advantage.
- Good understanding of server technologies such as Active Directory Services, WSUS, DNS and performance tools.
- Excellent experience in an operational support role using virtualization products such as VMware vSphere.
- Good understanding of various VMware features such as HA, DRS, vMotion and virtual networking concepts.
- Ability to work and collaborate in a team environment.
- Strong analytical & troubleshooting skills.
- Excellent interpersonal and communication skills.
- Good understanding of ITIL processes and tools.
What we offer: In our company, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!