Field Application Scientist, ekko(tm) Platform (all genders)

Posted 01 Sep 2020

Frankfurt on the Main, Hesse - Germany

Req Id 209909


A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

The Cell Therapy Processing team is developing and has launched novel technologies to enable the industrialization of cell and gene therapy manufacturing. The technologies are comprised of patented acousto-fluidics platforms to manipulate cell processes, such as concentration, washing, differentiation, selecting, sorting, and culturing.


Your role:

Reporting to the Head of Field Applications, this role is focused on expanding the implementation of acoustic cell processing at cell and gene therapy customer sites across Europe. The key focus is to support ekko™ system placements by ensuring customer satisfaction through technical discussions, performing successful demonstrations and executing training. Specifically, the Field Application Scientist is responsible for the initial frontline support of the company’s products in the field and building client relationships. Other responsibilities involving for ekko™ system for commercial activities across Europe include:


  • Becoming an expert in acoustic technologies (acoustic wave separation, cell retention, acoustic affinity cell selection, etc.) from training provided to propose total solutions and conduct demonstrations for customer needs.
  • Performing demonstration and training activities at cell and gene therapy customer sites.
  • Developing, executing, and troubleshooting ekko™protocols at customer sites.
  • Collaborating with the Sales and Field Service Teams to coordinate system installation, calibration, and service for new customers and subsequent system placements.
  • Supporting and driving interactions with customer’s scientific & technical teams to better understand customer’s processes, project goals, and applications.
  • Contributing to idea generation/ brainstorming activities, design reviews and providing technical input for the ekko™ product design process.
  • Demonstrating a self-starter mentality to acquire and maintain technical knowhow to support and further develop customer applications.
  • Assisting in technical conversion activities with the Cell Therapy Processing Commercial and Business Development team during pre- and post- sales activities.
  • Participating in internal meetings, as required.


Who you are:

  • M.S. degree in Biomedical Engineering, Biotechnology, or related discipline OR
  • Bachelors + three (3) years of experience with customer-facing, Applications Support for capital equipment in the Cell and Gene Therapy industry
  • Knowledge of Cell and Gene Therapy workflows or liquid handling applications for bioprocessing
  • Ability to analyze interactions between equipment/process/product and provide system level solutions where possible
  • Strong communication, interpersonal, time management and organizational skills
  • Strong presentation experience to a technical and scientific audience
  • Ability to lift 20 kg
  • Candidate to be based in Europe, near an International airport hub
  • The expectation is that the candidate would spend >50% of their time at client sites
  • Regular participation in internal, virtual team meetings

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

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