Customer Service Team Leader

Posted 08 Sep 2020

T'ao-yuan - all, T'ao-yuan - Taiwan

Req Id 210176


Performance Material

  • Ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process
  • Main tasks are order entry, customer account maintenance, price & availability checks as well as the management of customers and/ or Key Accounts.
  • Proactively communicating of shipping dates and working on service complaints and sales inquiries.
  • Key interface between our customers/distributors and internal stakeholders such as supply chain, logistics, sales and manufacturing sites.
  • Besides taking ownership of day-to-day tasks, drive the optimization of our processes and services
  • Ensure high delivery service level to external and internal customers, incl. tracking and follow-up of relevant KPI targets
  • Follow-up on customer and internal complaints involving late deliveries or paperwork issues. This includes determining root cause, developing and implementing corrective and preventative actions.
  • Support creation/ maintenance of standard operating procedures (SOPs) for customer services.
  • Leading projects or ensuring CS rep’s executing projects
  • Supervision of team and people development


Customer Service Team Leader

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