Customer Service Team Leader

Posted 08 Sep 2020

T'ao-yuan - all, T'ao-yuan - Taiwan

Req Id 210176

Details

Performance Material


  • Ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process
  • Main tasks are order entry, customer account maintenance, price & availability checks as well as the management of customers and/ or Key Accounts.
  • Proactively communicating of shipping dates and working on service complaints and sales inquiries.
  • Key interface between our customers/distributors and internal stakeholders such as supply chain, logistics, sales and manufacturing sites.
  • Besides taking ownership of day-to-day tasks, drive the optimization of our processes and services
  • Ensure high delivery service level to external and internal customers, incl. tracking and follow-up of relevant KPI targets
  • Follow-up on customer and internal complaints involving late deliveries or paperwork issues. This includes determining root cause, developing and implementing corrective and preventative actions.
  • Support creation/ maintenance of standard operating procedures (SOPs) for customer services.
  • Leading projects or ensuring CS rep’s executing projects
  • Supervision of team and people development

 


Customer Service Team Leader

Apply Now

Let’s stay connected

Do you want to receive company news and information about career opportunities tailored to your preferences? Sign up here. You want to check the status of your application or change your candidate profile? Enter our job portal.

Redirect

You have accessed https://www.emdgroup.com, but for users from your part of the world, we originally designed the following web presence https://www.merckgroup.com.

Let's go

Share Disclaimer

By sharing this content, you are consenting to share your data to this social media provider. More information are available in our Privacy Statement