Customer Service Specialist L. 68/99 - Talent Pool

Posted 23 Sep 2022

Milano, Milan - Italy

Req Id 232446

 

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role: 

 

As Customer Service Specialist for the Life Science Business Sector, you will be part of a team which provides infinite solutions to solve the toughest problems in life science in collaboration with the global scientific community, with tools, services and digital platforms which empower scientists and engineers at every stage, helping deliver breakthrough therapies more quickly.
In this role, typically available in Milan office, you will support our customer activities in order to increase customer experience and keeping under control our KPIs. You will support in following-up internal and external customer's requests by providing them necessary information and service with the aim to offer a best in class Customer Service experience. 

 

Who you are: 


•    High School Diploma or Min BSc in Economic or Scientific Degree
•    Previous experience in Customer Service is a plus 
•    Computer skills (Office Package) & basic Knowledge of digital communication channel
•    Customer orientation, problem solving skills, analytical thinking and strong negotiation skills
•    Ability to work in team
•    Excellent time management
•    Full proficiency in English and Italian is mandatory 
•    Belonging to protected categories according to L. 68/99 

 

At our Company we value inclusion and we’re always willing to get in touch with candidates belonging to protected categories according to L. 68/99 any time. Please consider this position as a TALENT POOL open all along the year for future vacancies and exclusively dedicated to that category of candidates. 
 


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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