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Field Service Coordinator
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
As a Field Service Coordinator, you will contribute to making the field service organization more efficient by responding to customer queries concerning service-related questions. You will ensure an optimized service response from each engineer on their respective territory and schedule service for them. You will act as a link between the customers and Field Service Engineers. Your role will include handling incoming requests via phone or e-mail from external customers and provide them technical support to troubleshoot problems. You will take advantage of customer interactions to propose service products in a cost-efficient manner that leaves the customer completely satisfied with the interaction. One of your responsibilities will be to ensure data integrity using CRM tools following guidance and SOP. You will prioritize ad hoc customer requests and existing rolling business (maintenance and installations). You will initiate billable repairs' quotation through Service Max. You will handle work orders scheduling to improve efficiency and customer happiness. You will be an active part for service innovations by proposing solutions to increase our global efficiency and help us make our service organization recognized by peers and customers.
Who you are:
Have experience in a similar role or any other customer facing, coordinator or personal assistant role where excellent coordination skills are needed.
Proficient in English, French and Dutch.
Have good problem solving and interpersonal skills and good at prioritising.
Have the ability to complete documentation neatly and accurately.
Great at building positive relationships with colleagues and customers.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html