Project Coordinator

Posted 07 Oct 2022

Bangalore, Karnataka - India

Req Id 254770


A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


PURPOSE OF THE ROLE (high level summary)

The Customer Excellence Quality Management Specialist champions ISO compliance within Customer Excellence.

He/she is responsible for managing risk and ensuring customer satisfaction related to Customer Excellence activities Western Europe.

He/she ensures continuous improvement of business operations and is responsible for monitoring the adherence to internal control procedures and ensuring corrective and preventative actions are executed and tracked. He/she acts as a gate keeper for audit compliance and continuous improvement.




  • Responsible for the management, documentation, and review of ISO relevant materials for Customer Excellence, author and approver roles.
  • Manages the annual process reviews for Customer Excellence.
  • Coordinates and leads the Customer Excellence organization successfully through internal/external audits, acting as the single point of contact for auditing partners and internal quality organizations.
  • Provides any necessary documentation and information for internal/external audits.
  • Implements any CAPA activity for Customer Excellence following audit observations or control findings.
  • Defines and maintains tests of the internal control process to monitor high risk activities within Customer Excellence and is responsible for regular sampling to ensure adherence and compliance.
  • Develops and implements sustainable best practices to improve the efficiency and effectiveness of Customer Excellence operations.
  • Coordinates Change Control by supervising and recording the progress of change phases initiated within Customer Excellence.
  • Acts as Gatekeeper for Complaint Management: Tracking CAPA activity, tracking all improvements and measures the progress within Customer Excellence.
  • Acts as a Gatekeeper for Customer Experience: Monitors the customer satisfaction survey results, ensures actions are taken to close the loop with our customers. Manages the survey process. Be the main contact for collaboration initiatives at regional or global level of the organization.
  • Coordinates the internal satisfaction survey process for Customer Excellence.
  • Provides guidance and feedback to help operational teams identify areas for improvement.
  • Leads and participates in projects and complex studies to support Customer Excellence.
  • Champions the Lean Six Sigma methodology across Customer Excellence.
  • Respects, lives.

Interfaces with other Departments/Functions (for example but not limited to):

  • BT
  • Commercial Operations
  • Customer Excellence teams
  • Distribution
  • Finance
  • Global Customer Experience Lead
  • Quality
  • Sales Enablement
  • Sales organization
  • Supply Chain

External Interfaces (for example but not limited to):

  • Auditors
  • Consultants
  • Suppliers for projects/benchmarking

QUALIFICATION & SKILLS (minimal requirements):

  • Fluency in written and spoken English
  • Fluency in another European language is an asset
  • Knowledge of ISO requirements for Customer Excellence
  • Experience in Customer Excellence procedures
  • Ability to understand and respect end to end procedures
  • Good negotiation skills and diplomatic approach
  • Ability to challenge the status quo
  • Audit and self-inspection experience

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

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