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System Engineer- EUS Expert
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
•Provide day-to-day IT support to local and remote offices/end users using SNOW ticketing system, in person, via IT support line, email and instant messaging
•Work on the installation, configuration, and Solution to All IT issues of end user equipment, including Laptop/Desktop, mobile phone, printers, other peripheral equipment and softwares.
•Work on Images builds, and co-ordinate with different teams to set up of user accounts.
•Install and configure new hardware and software as required, ensuring accurate reporting of software usage, ensure licenses are obtained through correct channels prior to performing installation and accurate maintenance of asset records after installation
•Support IT equipment deployment to staff on-boarding and off-boarding, with accurate tracking to IT asset management.
•Support all services relating to Lifecycle management, IT Asset Management, License Management and User Access management for end user software and hardware
•Work with Global teams to resolve complicated and advanced IT related issues
•Participate in Vulnerability Management process and take ownership of any High or Critical Vulnerability closures that require local on-site intervention.
•Document IT management activities
•Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.
Who you are:
•2-5 or more years in a L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support.
•Highly proficient in Windows hardware and software support
•Good knowledge of O365 Suit Application like MS Outlook,MS Teams, Forms, Excel, Word etc.
•Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as Intune, etc.
•Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting.
•Good Verbal and written English commuincation Skill. In depth knowledge of IT processes; Superb social skills, especially in terms of: Teamwork; Client orientation; Pronounced knowledge of the company (e.g. corporate guidelines, strategy, and values); .
•Positive person with can do attitude.
•BE/B.Tech/BCA/3 years Diploma in CSE, IT.
•Experience in Life Sciences/Healthcare industry preferred
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html