Welcome Center Specialist

Posted 05 Oct 2022

Bonifacio Global City, Metro Manila - Philippines

Req Id 256601


A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Provide a high-touch onboarding experience to our internal & external customers via several communication channels, mostly phone calls, and e-mail exchanges. This role is striving to achieve WOW (Well Onboarded Workforce) for all new hires throughout the company.


Your Role:

  • Pro-active coordination of onboarding activities throughout the process

  • Accountability of the end-to-end onboarding process, focusing on managing, tracking & monitoring HR- and IT-related activities and tasks

  • Continuous Improvement management by leveraging the MilliporeSigma network

  • Capturing & provisioning of regular feedback to immediate supervisor and other interface partners to further improve the onboarding experience at MilliporeSigma

  • Supports our I9/E-Verify Process

  • Act as the backup support agent or presenter for our Day One Orientation presentation

  • Performs operational and transactional work as that of an Onboarding Specialist role but with a degree of complexity

  • Ensure that customer expectations are addressed professionally, effectively, and efficiently

  • Monitors and ensures that all work instructions, procedures, and process diagrams are updated or revised in alignment with the Manager and the team

  • Ensures support for any technical or business validation testing, special project, or process improvement.

  • Supports the manager in conducting an initial audit and quality review of the team’s transactional volumes on a regular timeframe

  • Coordinates any potential concern, clarification, or process alignment with defined local counterparts in the country support as part of the MBS tiered model

  • Escalates potential issues or gaps to the Head of Recruitment and Onboarding

  • Functions and performs the role of Subject Matter Expert for the delivery team assigned to

  • Represents the Recruitment and Onboarding team in any stakeholder engagement as needed

  • May be assigned to drive or participate in initiatives or projects as determined by the MBS HR Manila Leadership team

  • Seek opportunities for continuous improvement and work on constructive feedback

  • Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfill real-time business requirements

  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information


Who You Are:

  • Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree

  • Preferably 1 to 3 years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.

  • Direct experience working closely with internal stakeholders such as IT, recruiting, benefits and payroll.

  • Understanding and experience in the use of HR systems and tools (i.e. MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.). 

  • Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).  

  • Adequate experience in using MS Office applications. Desired knowledge and expertise on Macros.

  • Amenable to work in night shift schedule (8pm-5am)


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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