End User Services Specialist

Posted 18 Oct 2022

Carrigtwohill, Cork - Ireland

Req Id 257370

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Your role:

As an End User Services Specialist, you will be working as part of the local IT team based in Cork you will provide 2nd and 3rd level support for incident management onsite & remotely covering all our company locations in Ireland. Supporting onboarding and transfer requests while also providing support for any integration activities. You will work with Global teams, to resolve complex and advanced IT related issues. You will support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware. 

  • You will maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with colleagues.
  • Work with end users to provide them trainings, advice, and guidance and training on IT systems and processes.

 

Who you are:

  • 2+ years IT experience in a customer facing role
  • Experience of supporting Windows laptops, desktops, Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive) as well as mobile devices (iPhones, iPads), including working with MDM solutions such as Intune & SOTI.
  • Microsoft Windows Desktop Certifications or CompTIA A+, experience with Microsoft SCCM and ITIL Certification is an asset
  • Proven experience handling enquiries, escalations and establishing partnerships with key customers for issues relating to Infrastructure and End User Support.
  • Experience of working on Innovation activities such as process improvements, pilots, PoCs, etc.
  • You are flexible to occasionally travel within country.
  • Experience of providing IT support in a Manufacturing or Laboratory environment would be beneficial.

 



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
 


Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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