Supervisor Commercial Service UK/IE/Nordics f/m

Posted 20 Oct 2022

Molsheim, Bas-Rhin - France

Req Id 257411


A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your Role: 


We have an exciting opportunity for a talented Commercial Excellence Supervisor to join our team in Irvine (UK) or Molsheim (FR).

In this role you will be responsible for driving the Commercial Service team, demonstrating positive leadership, remote management skills with your 8 specialists based in 2 locations, developing best practices to ensure a seamless Order to Cash process.

Your priorities will also include satisfying our customers and motivating your team, whilst communicating clear priorities based on the business requirements and team activities, analysing KPI’s and implementing the necessary CAPA.

You will take part operationally, helping the team to enter orders, following up on deliveries and satisfying the (internal and external) customer requests.

You will drive the HR related activities within this role (weekly 1-2-1’s, performance management, individual development) and be a true team player, demonstrating our values and having a process improvement mindset.


This position is to be based one of our Customer Excellence hub either in Irvine (UK) or Molsheim (FR).


Who you are:


  • Qualified to Degree standard or equivalent, with relevant work experience at a Supervisory level
  • Good experience within a Customer Service or Sales Support team
  • Proven record of people management and proactively solutions focused
  • Good verbal and written communication skills – fluent in English and any other EU language would be a plus
  • Good computer skills, with experience on Microsoft Office. SAP and SFDC knowledge would be a plus
  • Promotes good relationships within the team, willing to create a strong network with the different business partners and a great sensibility for customer satisfaction
  • Open minded, organised, able to multi-task and flexible in a changing environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

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