Field Services Inhouse Dispatcher Apprentice L. 68/99
Posted 11 Nov 2022
Milano, Milan - Italy
Req Id 258122
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
An InHouse Service Coordinator Dispatcher supports the field service organization by responding to customer queries by phone or e-mail concerning service related questions (i.e. installation of equipment, defects, service contract appointments). He/She is responsible to ensure an optimized service response from each engineer in the assigned territory and be an interface between customer and Field Service Engineer.
Your role:
- Primarily managing incoming requests (phone/e-mail/fax) from external customers
- Dispatch and schedule work orders to maximize efficiency and customer satisfaction
- Verify car stock to ensure the highest "first time fix" rate.
- Initiate billable repairs quotations (BRQ) in S-Max, seamless transfer information in SFDC as opportunity for sales
- External service provider management
- Service Max work order management (rescheduling)
- Purchase order on closed billable repairs
- Occasionally you will join engineers to assist optimizing customer service.
Who you are:
- Requires a bachelor's degree or equivalent certification in area of specialty, preferably in electronics, administration, economics, physics, chemistry or biology.
- Fluent English
- Customer and Result oriented
- Good organization skills
- Strong Communication and sales skills
- Admin knowledge
- This job offer is dedicated preferably but not exclusively to candidates belonging to special categories (Italian Law 68/99).
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html