Posted 04 Jan 2023

Bangalore, Karnataka - India

Req Id 258254

Work Your Magic with us! 


Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.




This role is responsible to support activities related to Digital Sales in RS EMEA i.e. administration and maintenance of Digital tools (Redox, LinkedIn Sales Navigator, SFDC etc.) via SFDC chatter, development and maintenance of related dashboards, preparation of monthly reports etc.




  • Manage and support Digital Sales-related hypercare across the Digital Sales tool portfolio with RS EMEA (Redox, LinkedIn Sales Navigator, Elevate, etc.)
  • Regular proactive alignment with related teams as TMIC and SFDC to maintain, update and document changes in related databases and tools as territory allocation, license activation and de-activation, hypercare enrollment etc.
  • Provide basic training to and ensure timely onboarding of new joiners
  • Create reporting and dashboards to measure and increase sales efficiency, measure, document and report Digital adoption and related activities
  • Development and/or enhancement of analytics tools in SFDC, Palantir, SharePoint, MS Teams, Outlook Environments
  • Execute or drive projects as needed and recommend and deliver process improvements
  • Should work as a unit of the team to deliver daily/weekly/monthly set goals
  • Recommend and participate in process improvement studies
  • Review of errors done and giving suggestion to mitigate the future occurrence
  • Build robust relationship with key partners and stakeholders
  • Attending review meetings with stakeholders where necessary
  • Adhere to ISO 9001 compliance to the process
  • Work on adhoc requests when assigned.
  • Establish Merck values through daily operations.
  • Give back support to Team Lead for process and in meetings






  • Bachelor’s degree e.g. in Quality Management, Data Analytics or SFDC



  • Preferably 1 - 2 years’ experience in a service-oriented business environment as IT hotline and/or SFDC service desk (graduate with respective educational background fine as well)
  • Experience in designing and building reports and dashboards in SFDC (Lightning)
  • Ability to thrive in a matrix organization
  • Experience in the life science, pharmaceutical or biotech industry preferred.
  • Sound knowledge of written and spoken English
  • French, Italian, Spanish or other European languages a plus

Technical Skills / Competencies:


  • Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook)
  • Proven ability to design and maintain pivot tables and graphs
  • Documented experience in CRM (e.g., Palantir or similar a plus
  • ThinkCell and Tableau experience a strong plus


Behavioral Competencies:


Proficient in self-organization, proactive time management, structured planning & execution, customer orientation




Work according to Western European time zone, covering Western Europe


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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