CRM (SFDC) Manager

Posted 23 Nov 2022

Seoul, Seoul - South Korea

Req Id 258739

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


[Your Role]

 

Customer Relationship Management (CRM) manager is responsible for managing various CRM programs and tools (e.g. Salesforce.com, Redox, Showpad & etc.) that strengthen the relationship between the organization and its customers. They are continuously looking for better ways to understand customers’ needs thereby the company can update its plans to fulfill them. They also monitor if there arises any issues among stakeholders and solve them immediately. CRM managers should have the capability to understand consumer behavior, their needs, and problems. Also, different departments of your business work collaboratively to execute a common plan. 
The role is to provide advice and guidance, monitoring and assurance, advocacy, and education with respect to systems, projects and their delivery to leaders and commercial team members.

 

  • Drive CRM initiatives and manage the execution of campaigns and leads
  • Lead and support local and global/regional CRM projects with understanding country specific situation.
  • Manage CRM (SFDC) tools / programs and its governance with strategic processes as a country representative  
  • Create and distribute CRM dashboards with KPI, also work on ad-hoc analysis to solve business problems
  • Set and organize regular review sessions to track progress and identify any challenges to ensure maximum value is delivered
  • Conduct regular training sessions to relevant users about CRM tools and new programs 
  • Work with IT to manage CRM systems and data warehousing (incl. data cleansing)
  • Work cross-functionally with all stakeholders such and sales, marketing and customer excellence, based on the sales enablement analysis
  • Analyze customer behavior and measure their impact on business outcomes to update strategies
  • Identify new and more cost-efficient communication channels with customers
  • Identify the most efficient customer interaction approaches & prioritize them accordingly
     

 


Who You Are:

 

  • Minimum Bachelor’s degree, in life science preferred (MBA a plus, or an additional degree in the business or related field)
  • More than 7 years of experience in Salesforce.com/ Marketing / Sales / Training
  • Experience as CRM users in commercial team
  • Experience in project management
  • Experience working in a matrix organization with multiple stakeholders
  • Knowledge of CRM tools (Salesforce.com) and business intelligence tools
  • Understanding how to communicate with various stakeholders and decision making
  • Comfortable finding future-oriented solutions to ambiguous problem statements
  • A “can do” attitude that welcomes work challenges and proactively contributes to solve these challenges
  • Strong team player with interpersonal, communication and analytical skills, including ability to work cross-functionally
  • Proficiency using tools to create/manage data mapping and report creation (Office 365, Tableau, Palantir Foundry, SAP, eCommerce, etc.)  
  • Detail-oriented and thrive in dynamic and fast-paced working environments
  • Fluent in Korean and proficient in English (Strong verbal and written communication skills)

 

 

  • 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
  • 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
  • (The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

 



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Careers during Covid-19

Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options. As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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