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Inhouse Service Coordinator (all genders)
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
As a Nordic In-House Service Coordinator, you will manage incoming service-requests from external customers via phone/e-mail/CRM/Digital Remote Care. You will provide support and appropriate solutions to improve field service activity efficiency and propose service products in a cost-efficient manner that leaves the customer completely satisfied with the interaction. You will initiate billable repair quotes and prioritize ad hoc customer requests (repairs), while managing work order scheduling for existing rolling business (maintenance and installations). You will be the bridge between the customer and the Field Service Engineers (FSEs), by coordinating field service activities. You will ensure data integrity using the CRM tools SFDC & Service Max (SMAX) according to guidance and SOPs. You will run purchase requisition activity for suppliers of local service items will be within your responsibility. You will belong to a Nordic In-House team of nine people, three of whom have similar task assignments.
Who you are:
- Have previous Field Service Support experience or a Customer Facing role, ideally within a related environment.
- Computer literacy and interest in digital solutions.
- Proficiency in Norwegian and English.
- Excellent time management and problem-solving skills and ability to handle pressure.
- Ability to priorities own workload and multi-task.
- A standout colleague with good and positive interpersonal skills.
- Data Entry Experience, experience working with SFDS/SMAX is beneficial.
- Ability to complete documentation accurately, with eyes for detail.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
Equal Employment Opportunities
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
North America Disclosure
If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html