Senior System Engineer- Citrix Support

Posted 07 Dec 2022

Bangalore, Karnataka - India

Req Id 259069

 

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 


Job Title: Global Hosting Engineer for Virtualization Platforms (Citrix, VMware) - System Engineer (1-6 years)
 

Your role:


Responsible for supporting Citrix and VMware infrastructure globally. Provide technical hands-on support at a L2 level for incident and request management including resolution of escalated incidents, problems or changes from L2 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Responsible demand scoping on small to medium projects arising from IT improvements or Business driven demand . Execute the delivery of IT improvements or approved Business driven demand. Create and maintain documentation relating to processes, wikis and knowledge-based articles.  Participate in audit readiness and remediation tasks including representing IT topics where required. Responsible for implementing changes according to global change management process including ensuring Global Qualification process is followed. Coordinate and execute schedule maintenance windows to ensure systems are maintained and updated regularly to align with Global process.  Handles standard Citrix & VMware engineer duties and recommends, innovative and automated approaches wherever possible for infrastructure tasks. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows.

 

Who you are:


1-6 years prior experience in an IT support position. Troubleshooting and fixing any technical issues related to Citrix applications and supervising Citrix server farms. Working experience on Citrix Xenapp / Xen desktop flavours and in VMware environments

 

Skills:

  • XenApp & Xen desktop 6.5/7.x experience
  • Citrix Profile Management
  • Experience with VMware 6.0 and above

 

Shift: 24/7 (Rotational)


 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!


Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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