Head of R&O Services Americas & APAC

Posted 14 Dec 2022

Bonifacio Global City, Metro Manila - Philippines

Req Id 259174

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

As holder of this position you lead the Recruiting & Onboarding organization for North America and APAC with a team of 10 - 15 service agents.


You are responsible for ensuring that the services are executed in an accurate, timely and compliant manner: calls and consultancy, data administration, document management, case and knowledge management and operational vendor management. For China and US the onboarding execution does include new hire and hiring manager calls and consultancy, initiating IT onboarding, data administration and document management and case and knowledge management. For all other Americas and APAC countries limited global onboarding services are being provided. Overall, you will be accountable for team delivery of high-class service quality in these areas and to establish an agile, results-driven and customer-centric culture within the team. At the same time, you will strive to operational efficiency, you will drive continuous improvements and service excellence in the own area of responsibility to streamline services, gain efficiency and increase service quality.


Who you are:

  • University, Bachelor or master’s degree in relevant discipline

  • Minimum 4 years of experience in HR and Shared Service Center environment

  • Minimum 2 years of experience in leading a team of >5 employees

  • English skills native / C1 level, all other languages are a plus

  • Experience in Recruiting / Onboarding Services is a plus

  • Strong customer management skills

  • Strong communication skills

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life.

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

Apply Now

Let’s stay connected

You want to check the status of your application or change your candidate profile? Enter our job portal to access your candidate profile.