IT Specialist - End User Services

Posted 09 Jan 2023

Indianapolis, Indiana - United States

Req Id 259193

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. 

 


Your Role:

  • Act as 2nd and 3rd level onsite support for incident management in the Indianapolis, IN, and other local and regional Office/s.
  • Work as part of the local IT team supporting all onboarding and transfer requests.
  • Provide support for any integration (M&A) activities.
  • Work with Global teams to resolve complicated and advanced IT related issues.
  • Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user’s software and hardware.
  • Provide a positive and supportive experience for the customer at all times and seek support from colleagues in difficult situations.
  • Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
  • Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.
  • Travel (Up to 10%) – Mostly within North America. The position will be based out of Indianapolis, IN, and, this position will require day trips to the Indianapolis, IN regional offices.

 

Physical Attributes:

  • Lift up to 25 lbs
     

Who You Are:

Minimum Qualifications:

  • High School Diploma or GED
  • 2+ years of experience in a customer-facing role supporting laptops, desktops, Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel), Active Directory
  • 1+ years of experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as SCCM, Intune, Mobile Iron, etc

 

Preferred Qualifications:

  • Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM
  • ServiceNow experience
  • Bachelor’s Degree
  • ITIL Certification
  • Experience in Life Sciences/Healthcare/Semi-Con industries

RSRMS


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.


Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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