North America Key Account Manager

Posted 06 Jan 2023

Tempe, Arizona - United States

Req Id 259244


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.


Your Role:

As the Delivery Systems and Services (DS&S) Sales Manager, you will be responsible for a key North America strategic account for DS&S products, and will be the single point of contact for commercial and technical aspects, including providing sales quotations for capital equipment opportunities, technical lead for supporting the customer’s molecule delivery requirements, leading efforts to resolve equipment field issues, and leading the monthly North America customer work group, which reviews and resolves ongoing critical initiatives and issues. You will work with EMD Electronics North America Customer Commercial Account Team to align with DS&S business.


Additional responsibilities include:

  • Identify the specific needs of the North America customer through collaboration with regional leadership teams
  • Drive strong relationship with all North America and Europe customer locations along with day-to-day support with the North America Customer Commodity Manager
  • Monitor order execution for capital equipment purchase orders to ensure scope definition is correct, manufacturing progresses on schedule and communicate with customer for updates. Support technical issues between manufacturing and the customer
  • Obtain equipment volume forecasts from the customer. Provide forecasts to DS&S planning group for Sales & Operations process and capacity planning
  • Own and manage plan of record specifications/scope and associated change control process. This consists of leading change notifications with both Customer and EMD Electronics via our management of change, MOC, process
  • Provide competitive feedback to DS&S market management to ensure solutions developed by DS&S align with Customer roadmap and process needs. Identify cost savings opportunities via alternative designs and components that benefit both EMD Electronics and the Customer
  • Owner of Customer Specific Equipment Price list and act as DS&S business area lead for contract negotiating content and T&Cs
  • Develop pricing for new products and services, working closely with Product Management & Services teams to ensure that we meet profitability targets for DS&S and Electronics division
  • Lead Customer Global supplier report card and Supplier Quality Process
  • Ensure DS&S organization tracks and supports quality and reliability issues. Identify critical issues and influence Electronics organization to respond under appropriate prioritization
  • Work with Customer project managers to promote and communicate to them equipment feature/function/benefit and project schedules
  • Track sales for and administer volume discount program


The preferred locations for this role are Arizona or Oregon. This role can be fully remote.


Who you are:

Minimum Qualifications:

  • Bachelor’s Degree and 5+ years work experience in Sales or Product Management
  • OR
  • 10+ years of Semiconductor Sales experience
  • Up to 50 % travel, domestic


Preferred Qualifications:

  • 2+ years direct work experience leading and developing a team
  • Master’s Degree
  • Semiconductor equipment experience
  • Sales track record, Organizational Change, Matrix Management, Critical Thinking (Analytical Capability), Project Management, Learning Agility
  • Proficiency noticing/predicting patterns, trends or discrepancies when looking at information and data to create critical insights, and use these to devise clear plans/recommendations on how a new approach or concept can solve a given business problem or realize business strategy
  • Ability to build trust with both engineering and manufacturing colleagues and inspires them to influence behaviors and demeanor in others

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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