Operations Coordinator

Posted 25 Jan 2023

Burlington, Massachusetts - United States

Req Id 259459


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 


Your role:


The role of the Operations Coordinator will focus on ensuring the intercompany order management/fulfillment expectations are fully met in support of our NA manufactured products. The coordinator will provide administrative support to the Life Science Business partners and all functional stakeholders. The role will develop the appropriate skills to drive and coordinate our in-house intercompany management processes to ensure we deliver the highest quality of service.
Provide an initial point of contact for in-house intercompany order processing support. You may travel up to 10% internationally or domestic. Responsibilities include:  

• Manage the order process procedure using the assigned systems including SAP as well as other ERP systems (EDI, web portal, email)
• Coordinate intercompany inquires, complaints and support with internal stakeholders who support our interface including It, Operations, Customer Managers, IT and Business Development.
• Prepare and manage day to day international shipment documentation in alignment with subsidiary contracts and internal compliance to agreed timescales and key performance measurements.
• Prepare information as required to support both external and internal meetings.
• Work effectively and coordinate activities as required across internal teams.
• Be an internal champion for our Customer Relationship Management and use the established criteria to accurately manage and report status of intercompany activity and interactions.
• Work effectively with functional and support staff
• Supply administrative support when necessary to senior management
• Work closely with Operations on pre-shipment activities; including but not limited to export documentation; complaints management; reporting; RMA, Operational Intercept Tracking, as well as key projects as assigned
• Work globally to understand intercompany requirements and implement locally



Who you are:


Minimum Qualifications:


  • Bachelor’s Degree in Supply Chain Management, International Business, or other business discipline.
  • 3+ years of experience in a Customer Service environment or International Logistics


Preferred Qualifications:


  • Extensive Experience with Microsoft Excel, Access and Relational Database
  • Workload may involve occasional weekend work or key time periods such as End of Quarter and End of Year or holidays where the Distribution Center is open.
  • Ability to thrive in a fast-paced, dynamic environment, work independently, and take initiative
  • Passion for data, creating efficiencies, and understanding processes end-to-end
  • Curious nature with a commitment to ongoing learning
  • Detail-oriented and proven organizational and time management skills
  • Demonstrated problem solving and analytical capabilities
  • A team player who communicates and works well with a wide range of people at all levels within the organization
  • Demonstrated record of previous achievement
  • Strong customer-centric approach to all aspects of this position
  • Experience with SAP EWM & Oracle


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!


If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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