Technical Lead, Client Experience

Posted 10 Jan 2023

Rockville, Maryland - United States

Req Id 259856

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

In this role you will apply your strong understanding of scientific and technical expertise to support the US Project Management Office (PMO). You will serve as an experienced advisor for the project or program managers (PM) in areas of biological safety, product characterization, and viral clearance testing operations and cell bank manufacturing operations. This role will also contribute by providing insights on our technical capabilities to clients, either through direct client interactions, establish PM understandings, and/or partnerships with other departments (e.g., Operations, Quality, and Technical & Science Solutions).


Additional responsibilities include:

  • Act as the PMO liaison during technical-centered operational constraints and changes. This includes creating client communications content, remaining current with challenges that impact testing and/or reporting progression, and ensuring internal alignment and understanding between PM and other collaborating departments.
  • Help create and/or deliver technical training material.


Location: Remote; can sit anywhere in the US.


Who You Are:

Minimum Qualifications:

  • Ph.D. with 2+ years, Master’s degree with 4+ years, or Bachelor’s degree with 6+ years of relevant experience in Life Science or Pharmaceutical industry.
  • 2+ years’ experience in external customer facing function.  Service oriented.


Preferred Qualifications:

  • Advanced degree in biological sciences or a relevant scientific field of study.
  • Strong communicator with ability to engage a team of diverse stakeholders.
  • Effective in dealing directly with clients, operational teams, and commercial colleagues, globally.
  • Action oriented, self-motivated, and highly organized with strong analytical and problem-solving abilities.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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