End User Services Specialist

Posted 23 Jan 2023

Carrigtwohill, Cork - Ireland

Req Id 260138


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.



Your role:

As an End User Services Specialist, you will be working as part of the local IT team based in our new facility in Blarney providing 2nd and 3rd level support for incident management onsite & remotely for our field-based staff and other company locations in Ireland. You will be supporting onboarding and transfer requests while also Providing support for any integration activities. Working with Global teams, you will resolve complex and advanced IT related issues. You will support all services relating to Lifecycle management, Asset Management, License Management, User Access management and software. 

  • Provide a positive and supportive experience to customers and colleagues.
  • You will maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
  • Coordinate uninterrupted IT support and communicate ongoing strategy and execution with colleagues.


Who you are:

  • 2+ years IT experience in a customer facing role
  • Experience of supporting Windows laptops, desktops, Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive) as well as mobile devices (iPhones, iPads), including working with MDM solutions such as Intune & SOTI.
  • Microsoft Windows Desktop Certifications or CompTIA A+, experience with Microsoft SCCM and ITIL Certification is an asset
  • Proven experience handling enquiries, escalations and establishing partnerships with key customers for issues relating to Infrastructure and End User Support.
  • Experience of working on Innovation activities such as process improvements, pilots, PoCs, etc.
  • You are flexible to occasionally travel within country.
  • Experience of providing IT support in a Manufacturing or Laboratory environment would be beneficial.


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

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