Customer Relations Expert

Posted 17 Jan 2023

Carrigtwohill, Cork - Ireland

Req Id 260162


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Quality Services Customer Relations Expert


Your role:

If you would like to work in a truly global environment and be part of a diverse team as well as providing a dedicated service to our global strategic customers, then this will be the right role for you.

As Quality Services Customer Relations Manager you are the global quality partner for 1-4 strategic accounts and responsible for providing an elevated and differentiated quality experience for our strategic customers. You develop and ensure a sustainable relationship with your strategic customers.

You will be the voice of Merck Life Science’s quality programs to our strategic customer and responsible for educating the customer on our quality programs, for tracking our global quality performance from the customer's perspective and for acting as the escalation point for quality issues important to the customer.

You provide timely quality information in writing and/or verbally to the customer and internal staff regarding quality and manufacturing processes, and general product usage/applications.

By applying advanced analytical thought and judgment you direct the resolution of highly complex business problems, advocate for new quality solutions (for customer or internal sites) and work with internal sites on customer projects.

Together with our Commercial and Business partner you monitor, report, and improve quality performance from a customer’s perspective.



Who you are:

  • Master's degree preferred in one of the chemical or biological sciences; or Bachelors' degree with equivalent experience in a relevant scientific-based or quality control/assurance position
  • Minimum 4-9 years’ experience in the Life Science, Pharma or Quality industry
  • Industry GMP experience (Pharma, BioPharma, Device, or Diagnostic) is preferable
  • Excellent verbal and written communication skills; fluent in English, French/German a plus
  • Good understanding of Customer/ Commercial needs
  • Demonstrated expertise in project management a plus
  • Willing to travel internationally up to 10%

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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