实验室仪器售后服务工程师
Posted 13 Jun 2023
Guangzhou, Guangdong - China
Req Id 264707
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your role:
- This role Implement Service management system and tools be in charge of product installation, preventive maintenance, product upgrade & training and installed base setup in responsible territories, and quickly respond to service requests from customer/distributors/sales teams.
- Achieve the customer‘s satisfaction target set by management in responsible territories.
- Achieve the service revenue target set by management in responsible territories.
- Cooperate with the distributor's service team on the service activities such as product installation, service repairs and installed base setup.
- Collaborate with sales, marketing and training team to follow up the market activities and assist sales team to achieve the sales objectives in responsible territories.
- Collaborate with 400 Hot-line to follow up all the pending service issues from the customer/sales team/distributors and keep communication with WW Technical Support Team for the technical issues updating for Lab Products.
- Deal with the complaint from the customer, sales team, and distributors.
Who you are:
Bachelor’s degree or above with major in biology engineering, mechanical Engineering, and electronic engineering.
2-3 years’ working experience in life science, pharma industry is preferred.
Workable English.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
US Equal Employment Opportunities
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact USLeavesandAccommodations@milliporesigma.com, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.
North America Disclosure
If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html
Join our Talent Zone
Tell us about yourself and let our Talent Advisors help you find your next career opportunity.