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Specialist Field Services Inhouse
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
As an Inhouse Service Coordinator you support the field service organization by responding to customer queries concerning service-related questions. Responsible to ensure an optimized service response from each engineer in the assigned territory. Interface between customer and Field Service Engineer. You will manage incoming requests (phone/e-mail/fax) from external customers and providing to them technical support to troubleshoot problem’s and facilitate first time fix rate and perform on appropriate solutions to improve field service activity efficiency. You will take advantage of customer interactions to propose service products in a cost-efficient manner that leaves the customer completely satisfied with the interaction. Ensuring data integrity using CRM tools following guidance and SOP will be key. You will need to prioritize ad hoc customer requests and existing rolling business (maintenance and installations). Initiating billable repairs quotations (BRQ) in ServiceMax, seamless transfer information in SFDC as opportunity for sales will be also part of your role. You will also manage work orders scheduling to maximize efficiency and customer satisfaction and be an active part for Inhouse Service innovations by proposing solutions to increase our global efficiency and make Inhouse Service organization recognized by peers and customers.
Who you are:
- Preferably educated to a BA degree.
- Having 3-5 years of experience in a service or sales support role or technical interest would be desired.
- Proficient in Dutch, French and English.
- Have good computer literacy
- Excellent in time management and a problem solver.
- Accurate and attentive to details.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
US Equal Employment Opportunities
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact USLeavesandAccommodations@milliporesigma.com, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.
North America Disclosure
If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html
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