Service Delivery Manager- Applications

Posted 02 Dec 2023

Bangalore, Karnataka - India

Req Id 268092

Work Your Magic with us! 


Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Service Delivery Manager Application (m/f)


Your Role

In your role as Service Delivery Manager for Applications you are responsible for managing end-to-end services for the relevant integrated solutions used by Merck. You are a key member of the Group Applications COE based in our Technology Center in India. You'll be responsible for governing the day-to-day service executed by our IT external strategic providers, and will be the service delivery manager in charge. By this, you will ensure new application evolutions are in line with platform standards. With a special focus on Site Management and eSignature applications, processes and their integration across systems, you will contribute to state-of-the-art technical project delivery implementations leading the application evolutions into successful transformation in productive mode. For this, you will closely work with the solution owner groups based in Germany locations.


In this role we see a strong focus on understanding of the Merck Site Management solutions, the alignment and consulting of the business during projects and change requests, proactive quality control of deliverables from external partners and the transition of new solutions to the application support teams. You will conduct regular Service Reviews for in scope services, prepare renewal of SLA in co-ordination with business, plan and execute Tests for DRP for Applications, coordinate vulnerability report follow-up for the applications in scope and coordinate tech refreshes with business and application management services team.


Who you are

Education/Professional Experience

  • Bachelor/Masters degree or equivalent in Computer Sciences and/or Business Administration
  • 4-8 years’ experience, including a min. of 3 years of Application Service Delivery Management ideally managing an eSignature platform
  • 3-year experience within an international environment



  • Excellent English communication skills (written and spoken)


Skills & Competencies

  • ITIL certification is a plus
  • Ability to interact with multiple stakeholders, coordinate actions and act autonomously
  • Ease of working in matrix environment and “own” end to end solution delivery
  • Ability to bridge user requirements from non-technical partners into IT deliveries
  • Strong interpersonal and organizational skills
  • Strong written and oral communication skills
  • Can lead Application Support team to success
  • Good understanding of development principles. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

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