Omnichannel and Data Driven Specialist

Posted 27 Sep 2023

Madrid, Madrid - Spain

Req Id 268271


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.


YOUR ROLE You will have the responsibility to design, develop and execute omnichannel strategies in collaboration with franchises, access, and the medical area, aiming to maximize impact in the market by improving our customer engagement journey. Additionally, you will lead the implementation of the digital culture within the company.

Key Responsibilities:

  • Defining the omnichannel strategy, seeking the optimal utilization of digital channels.
  • Driving change through leadership, guidance and support to Commercial, Medical, and Access teams to develop omnichannel approaches that enhance the customer experience.
  • Leading digital actions aligned with the brand's strategic objectives.
  • Coordinating with various stakeholders to ensure the adoption of the omnichannel strategy.
  • Monitoring and analyzing the results of digital initiatives using KPIs: tracking the omnichannel strategy and its impact on customers and other business indicators.
  • Leverage data and analytics to develop a deep understanding of customer preferences across the organization.
  • Coordinating and providing support for digital tools to different departments in the organization, understanding the healthcare environment deeply to identify digital solutions that add value to the healthcare system.
  • Staying updated on trends and developments in the pharmaceutical industry, including new digital tools and technologies, changes in regulatory policies, and shifts in patient and healthcare professional behavior.



• You have a university degree, preferably in Science, Engineering, Business Administration, or Economics. Additional qualifications like an MBA or equivalent in related fields will be valued.

• You have a minimum of 3 -5 years of experience in similar positions: strong skills in digital and omnichannel management, creativity, and experience in cross-functional project and team leadership (influence and communication abilities).You possess analytical and strategic planning skills, problem-solving abilities, and decision-making skills.

• You enjoy working in a team.

• You have a high level of knowledge about digital technologies and platforms.

• You have a high level of proficiency in English.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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