Technical Service Specialist (2년 이상, 바이오공정 학술지원)

Posted 25 Oct 2023

Seoul, Seoul - Republic of Korea

Req Id 269206

 

여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요!

커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.

 


[Your Role]

 

Answer calls and emails, visit to assist customers with technical questions on Bioprocess Product line in Biopharmaceutical production, including products for biopharma materials (API), cell culture, clarification, chromatography, TFF, sterile filtration, gas filtration, and Single Use disposable technologies. Questions range from product recommendation to specification and capability questions to application assistance. Use of Electronic Quality System to manage customer quality complaints and assist as customer advocate as internal investigations occurred.

 

  • Responsible for operating as the lead point of contact for any and all quality and technical inquiries to our customers.
  • Provide Process Solutions customer support for inquiries from phone calls and emails, technical visit to assist customers with technical questions on our Process Solutions product lines, including products for cell culture, clarification, chromatography, TFF, sterile filtration, gas filtration, and Single Use disposable technologies, as well as EMPROVE grade API, excipients, and other biopharmaceutical production chemicals. Questions range from product recommendation to specification and capability questions to application assistance.
  • Support Process Solutions Technical Service team as a senior technical service resource for escalated or advanced inquiries.
  • Strong in oral and written communication to advocate with customers, sales and marketing, site quality peers and management. Strong abilities to lead presentations and/or training.
  • Ability to implement and effectively manage multiple projects during a given time frame.
  • Use of Electronic Quality System (Trackwise) to manage customer quality complaints and assist as customer advocate as internal investigations occurred.
  • Manage inquiries thru Salesforce.com CRM
  • Other tasks assigned by your superior

 
 
 


[Who You are]

 

  • At least Bachelor degree in Biochemical, biotechnology or related (Master preferred)
  • 2-7 years of practical experience in Pharmaceutical or biotechnology related fields. (Better with the experience or knowledge of overall biopharmaceutical production process)
  • Good command in both English and Korean
  • Good presentation skills and computer skills

 

 

 

 

 

<유의사항>

•여러분이 찾고 계시는 채용 포지션이 없으신가요? 그렇다면 인재풀(클릭)에 여러분의 이력서를 등록해주세요! 향후 인력 수요가 있을 경우 최우선으로 안내드리겠습니다.

•지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.

•서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.

•보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

•지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다.

•(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

•"머크 코리아 채용" 카카오톡 페이지와 친구를 맺어 최신 채용 소식을 받아보세요! (카카오톡에 '머크 코리아 채용'검색 후 친구추가)

 



머크는 구성원들에게 아래와 같은 혜택을 제공하고 있습니다. 머크에서는 모두 호기심을 바탕으로 서로 다른 배경과 가치관, 그리고 경험을 가진 다양한 구성원들과 함께 성장할 수 있습니다. 머크는 다양성을 소중히 여기며, 이를 통해 탁월한 성과와 혁신을 이끌어내 과학 기술의 발전에 공헌하고 있습니다. 머크는 구성원 모두 본인만의 속도로 발전하고 성장할 수 있도록 커리어 개발의 기회를 제공합니다. 머크의 구성원들은 서로 돕는 건강한 기업 문화를 조성하고 있습니다. 머크에서 여러분만의 특별한 재능으로 인류의 진보를 실현하는 마법을 펼쳐보세요!

 

다양성으로 가득한 머크의 구성원이 되어주세요!


US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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