ServiceNow CMDB Expert

Posted 07 Feb 2024

Bangalore, Karnataka - India

Req Id 271903


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


You will work as an ServíceNow CMDB Application Engineer Consultant within our Technology Center in Bangalore. The Engineer possesses deep skills and experience in design, build and deployment of ServiceNow solutions with a focus on CMDB (configuration Management Database), discovery and service mapping. You will secure the best technical solutions to populate a healthy CMDB with true business value, maintain and sustain quality of data to support the key processes for IT processes and later OT. 


In this job, you will: 

  • Leverage best practices to design, build, and support configuration /development for Data Model business processes in an ServiceNow environment 
  • Be the Senior advisor showcasing expert knowledge of ServiceNow applications in fit-gap design/solution workshops and meetings, managing ServiceNow changes and enhancements as the SME in ServiceNow data Integration 
  • Demonstrate a clear understanding of the overall solution architecture and cloud integration methods with ServiceNow and other legacy applications.
  • Collaborate with ServiceNow AMS/Shared Services/support teams to resolve ServiceNow product/config related issues with service requests requiring ServiceNow cloud support (customizations, config) 
  • Maintain ServiceNow Deployment playbook and lead localization/functional configuration and cutover for each implementation cluster 
  • Gain visibility and knowledge of new product enhancements and roadmap in order to drive sustainable solution design and value realization 
  • Collaborate with ServiceNow testers or key users to ensure quality assurance 
  • Deliver state of the art Functional specifications or configuration documents 


Who You Are: 

  • Bachelor/master’s degree in IT, computer sciences or business with additional qualifications in technology. 
  • Minimum of 2 full life cycle ServiceNow cloud implementations encompassing multiple ServiceNow modules/processes especially CMDB/ITOM. 
  • 6-8 years of project solutions delivery (development/configuration) experience with at least 3 years of experience in ServiceNow integrated solutions, with at least one global company 
  • Knowledge of ITOM configuration capabilities and automation OOTB features e.g. web service integration tasks, APIs, workflow config 
  • CIS certification (ITSM, Discovery, Service Mapping) is preferred  
  • Excellent knowledge of implementation methodologies (e.g. Agile, SCRUM) 
  • Excellent written, verbal, and presentation skills in English 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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