Employee Care Advisor with German

Posted 12 Apr 2024

Wroclaw, Dolnoslaskie - Poland

Req Id 272448


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


This job can be done in hybrid model: 2 days per week from office in Wroclaw.
Your role:
As our Employee Care Advisor, you will be a key ambassador of our employee experience and the first point of contact and expert on HR-related issues and tasks for our clients - managers, employees, external candidates and HR business partners. You will identify customer needs, clarify information, research each issue and provide solutions and/or alternatives across the employee lifecycle from hire to exit.
You will handle complex telephone enquiries in the client's native language. You will also screen and qualify questions received through digital channels, answering the majority and escalating cases requiring in-depth expertise to the appropriate teams. To continually improve, streamline and simplify our manager and employee self-service, you will manage and maintain our HR knowledge base. This will involve reviewing, challenging and improving knowledge articles aimed at explaining our HR products and processes to our customers.

Who you are:

  • Fluency in German and English is essential. Any other European language is an advantage (e.g. Italian or Spanish).
  • Previous experience in a shared service centre (e.g. payroll, HR administration or any HR related position) is required
  • Customer service experience, ideally in a first contact centre environment
  • Experience of HR issues across the employee lifecycle (preferably German market) is highly desirable, but full training will be provided
  • Ability to multi-task (handle multiple activities at the same time)
  • Ability to structure your daily work 
  • Solution and customer satisfaction driven

Information how we process your personal data for recruitment purposes, you will find on registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact USLeavesandAccommodations@milliporesigma.com, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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