Welcome Center Specialist

Posted 15 Mar 2024

Bonifacio Global City, Metro Manila - Philippines

Req Id 272849


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


As part of the overall company strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the Employee Services organization based in Manila. The successful candidate will be responsible for providing tactical and operational HR support for specific country stakeholders from the NA region. This role will report to the Team Lead, R/O Services NA overseeing Tier 2 HR functions such as case management and customer inquiry handling, data management, personnel administration, organization management, reporting and vendor management. 


Your Role:
•    Performs operational and transactional work as that of an Onboarding Specialist role but with a degree of complexity. 
•    Pro-active coordination of onboarding activities throughout the hiring process.
•    Accountability of the end-to-end onboarding process, focusing on managing, tracking & monitoring of HR- and IT-related activities and tasks.
•    Continuous Improvement management.
•    Capturing & provisioning of regular feedback to immediate supervisor and other interface partners to further improve the onboarding experience.
•    Coordinate with new hires, conduct brief, generic onboarding; brief hiring managers about what is needed on their end
•    Ensure that customer expectations are addressed professionally, effectively and efficiently.
•    Monitors and ensures that all work instructions, procedures and process diagrams are updated or revised in alignment with the Lead and the team. 
•    Ensures support for any technical or business validation testing, special project or process improvement.  
•    Supports the HR Services Lead/Manager or the Head of Recruitment and Onboarding in conducting initial audit and quality review of the Welcome Center transactional volumes on a regular timeframe. 
•    Coordinates any potential concern, clarification or process alignment with defined local counterparts in the country support as part of the MBS tiered model. 
•    Escalates potential issues or gaps to the HR Services Lead/Manager or the Head of Recruitment and Onboarding. 
•    Functions and performs the role as Subject Matter Expert for the delivery team assigned to.
•    Represents the Recruitment and Onboarding team in any stakeholder engagement as needed. 
•    May be assigned to drive or participate in initiatives or projects as determined by the HR Manila Leadership team. 
•    Seek opportunities for continuous improvement and work on constructive feedback.
•    Demonstrate flexibility and adaptability to work schedule requirements and operation hours in-order to fulfil real time business requirements.
•    Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.


Who you are:

  • Bachelor’s degree in human resources, Psychology, Behavioral Science, Business Administration, or Information Management.  
  • Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization. 
  • Understanding and experience in the use of HR systems and tools (i.e. Employee Central, MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).  
  • Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.). 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact USLeavesandAccommodations@milliporesigma.com, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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