Technical Service Engineer

Posted 20 Mar 2024

Bonifacio Global City, Metro Manila - Philippines

Req Id 273128


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Your Role:

  • Install, validate, maintain, service and repair Company equipment installed in the field.
  • Schedule regular service visits and installations for customers in a timely manner.
  • Ensure correct parts are available for all repairs, service and installations.
  • Ensure standards and correct protocols are adhered to when servicing, installing, validation and repairing systems.
  • Provide timely and accurate service reports.
  • Ensure servicing and follow up calls are timely scheduled and appropriate.
  • Attend company/ department meetings, exhibitions, seminars, sales conference and training courses as required or requested.
  • Maintain company equipment and have a due regard for the security of all items, including car, laptop computer, mobile phone, sample stock and literature etc.
  • Promote and sells the service contacts and consumables.
  • Manage and support the Service dealers for Labwater, BioM and AA.
  • Provide local service training for dealers.
  • Maintain the Installed Base and service contracts.
  • Provide and update opportunities/leads in SFDC to support the overall Labwater business.
  • Support Distributor for the HW sales as an when required.
  • Be accurate and punctual in matters of administration of business, including personal expenses as per company guidelines.
  • Provide technical support and training to customers in the field, internal and external staff if necessary and appropriate.
  • Align with the TEAM objectives to support the development of organization.
  • Support LW business in Exhibitions, demos if required


Who You Are:

  • Bachelor's degree in Engineering or related field.
  • 1-3 years of experience in field service, preferably in pharmaceutical or biotechnology industries.
  • Proficiency in installing, validating, maintaining, and repairing equipment.
  • Strong technical aptitude and problem-solving skills.
  • Excellent organizational and prioritization abilities.
  • Knowledge of industry standards and protocols.
  • Effective communication and interpersonal skills.
  • Ability to generate accurate service reports.
  • Sales-oriented mindset.
  • Familiarity with CRM systems.
  • Flexibility to support distributor hardware sales and exhibitions.
  • Adherence to company guidelines and procedures.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information:

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