Field Service Engineer - South VN

Posted 19 Mar 2024

Ho Chi Minh City, Ho Chi Minh - Vietnam

Req Id 273168


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


Report to: Head of LW Service SEA | Research and Applied Solutions I South East Asia

Your roles:

•    Install, validate, maintain, service and repair company equipment installed in the field.
•    Schedule regular service visitations and installations for customers in a timely manner.
•    Repair and install systems including Lab water purification systems to customers.
•    Ensure correct parts are available for all repairs, service and installations.
•    Ensure standards and correct protocols are adhered to when servicing, installing, validating and repairing systems.
•    Provide timely and accurate quotations and service reports.
•    Ensure servicing and follow up calls are timely scheduled and appropriate.
•    Attend company/ department meetings, exhibitions, seminars, sales conferences and training courses as required or requested. 
•    Maintain company equipment and have a due regard for the security of all items, including car, laptop computer, mobile phone, sample stock and literature etc.
•    Promote and sells the service contacts and consumables.
•    Manage and support the Service dealers.
•    Maintain the Installed Base and service contracts
•    Be accurate and punctual in matters of administration of business, including personal expenses as per company guidelines.
•    Provide technical support and training to customers in the field, and internal and external staff if necessary and appropriate.

Who You Are:
•    Minimum 2 years experience as a service engineer for equipment.

•    English proficiency.
•    Engineering Degree or diploma plus a minimum 3 years of industry experience
•    Able to work autonomously while still a good team player.
•    Good interpersonal skills, with both written and verbal communication.
•    Good planning, organizing and time management skills.
•    Must be self-motivated, energetic, customer focus, service and results orientated.
•    Must be willing and able to travel interstate and/or overseas if required.
•    Experience with Service Max or similar CRM data base as advantage
•    Water Purification system experience as advantage
•    Electronics and software knowledge as advantage

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information:

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