Process Support Service Continuity & Excellence

Posted 01 Apr 2024

Bangalore, Karnataka - India

Req Id 273273

Work Your Magic with us! 


Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.



The Process Support Service Continuity & Excellence Senior Specialist will report to the Head of IT Service Continuity and IT Risk Management, and is part of IT Organization. The role is mainly responsible to maintain IT Service Continuity and Disaster Recovery  (DR) processes and its compliance. This role is to be based in Bangalore office.


Your Role:

The role is responsible for managing virtual teams working in Business Continuity and IT Service Continuity globally. He/She is also responsible for the following IT Service Continuity & Disaster Recovery processes:

  • Ensures critical systems can be timely recovered in event of a disaster
  • Champions content and quality of Service Continuity & Disaster Recovery Procedure
  • Facilitates global awareness of policy, process and tools
  • Reviews and ensures quality of DR planning and testing
  • Develops, maintains, and delivers process-related trainings
  • Produces regular management reports and KPI’s
  • Provides evidence or documents needed for company audits
  • Reviews and submits non-conformances that are linked to service continuity
  • Be involved in ad-hoc special projects when needed

 Who You Are:

  • University degree or equivalent work experience
  • 4+ years of experience in IT Service Continuity / Disaster Recovery / Business Continuity / Emergency Management
  • Strong experience working in collaboration with IT Infrastructure and Application teams
  • Strategy and/or technology consulting experience within a global consulting firm preferred
  • Experience with newer technologies such as Cloud infrastructure and Edge data centers
  • Project management and experience with Agile methodologies
  • Experience implementing large scale service methodology and tools
  • Strong Microsoft office skills with proven ability to prepare concise presentations to management
  • Excellent organizational and time management skills
  • Analytical and problem solving skills, ability to break complex problems into manageable tasks
  • Excellent communication, interpersonal and relationship management skills.
  • Ability to drive consensus / set mutually agreeable goals and influence with indirect authority
  • ITIL / ISO / BCI Good Practice Guidelines / PMP certifications a plus


We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!


US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information:

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