Head of Sales and Applications Engineer, PolyFlow

Posted 03 Apr 2024

Chandler, Arizona - United States

Req Id 273373


Work Your Magic with us! Start your next chapter and join EMD Electronics.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Preferred Location for the Head of Sales and Applications Engineer, PolyFlow include Austin, TX, Phoenix/Chandler Area, AZ, San Francisco Bay Area, CA, Allentown, PA, or Portland, OR


Your Role:

Delivery Systems and Services (DS&S) platform provides POLYFLOW Slurry and Part Clean equipment, GASGUARD specialty gas delivery equipment, CHEMGUARD liquid chemical equipment and associated TURNKEY installation and SERVICES to Electronics Division customers. 


The Head of Sales and Applications Engineer, PolyFlow is responsible for our PolyFlow plastic product-line sales and applications for DS&S products and is the single point of contact for commercial and technical aspects, including providing sales quotations for capital equipment opportunities, technical lead for supporting global customers molecule delivery requirements, leading efforts to resolve equipment field issues and resolves ongoing strategic initiatives and issues.


This position promotes POLYFLOW and aligns interface with EMD Electronics materials team to align with DS&S business along with actively working with a strategic customer to both DS&S and the Electronics division.


Individual must be able to influence the cross functional team of engineering, operations, manufacturing, quality, market manager to support customer needs and business objectives and strategies.  Individual must be a strong team player that can influence change and set direction.  Individual will be expected to have constant interface with customers and develop strong relationship with customer to make them comfortable and get their trust/respect.  Individual will need to have or develop a keen understanding of the market and competitive offerings and be able to efficiently feed this information back to marketing, engineering, quality in order to promote improvements in the development of DS products to support the Customer.  The positions requires the ability to develop and maintain strong relationships and communicate with EMD Customer account team to align customer strategies and experiences across all products.  Technical aptitude is a key.  Supporting commercial activities within this group may require explanations of technical product/system information, actions to align specifications/expectations, and flawless change management oversight.


Principal Accountabilities:

  • Develop quotations for capital equipment and spares opportunities for new fabs, expansions, and process changes.
  • Monitor order execution for capital equipment purchase orders to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates. Support technical issues between manufacturing and the customer.
  • Provide technical sales support to customers, for spec gas and chemical precursor equipment (customer proposal, presentation, after market support)
  • Obtain equipment volume forecasts from Customer.  Provide forecast to DS planning group for Sales and Operations process and capacity planning. 
  • Own and manage plan of record specifications/scope and associated change control process. This consist of managing change notifications with both Customer and EMD Electronics via our MOC process.
  • Provide competitive feedback to DS market management to ensure solutions developed by DS align with Customer roadmap and process needs. Identify cost savings opportunities via alternative designs and components that benefit both EMD Electronics and the Customer.
  • Owner of Customer Specific Equipment Price list and act as DS business area lead for contract negotiating content and T&Cs.
  • Develop pricing for new products and services, working closely with Product Management & Services teams to ensure that we meet profitability targets for DS&S and Electronics division
  • Ensure DS organization tracks and supports quality and reliability issues.  Identify critical issues and influence Electronics organization to respond under appropriate prioritization.
  • Interface with Customer project managers to promote and communicate to them equipment feature/function/benefit and project schedules.
  • Provide to DS and AM/PM sales teams communication updates as required for monthly/quarterly reports and Opportunity Lists.   Provide revenue and profit forecasts for quarterly snapshot forecasts and Operating plans and Opportunity Hit rate data
  • Track sales for and administer volume discount program
  • Support 2-3 days in the office


Who You Are:

Minimum Qualifications:

  • Engineering science or other technical degree.
  • 8+ Prior project and/or marketing/commercial experience, with at least 8+ years’ experience, preferably in the electronics industry or related industry
  • Worked in a facilities/companies that product products or devices for planarization, solvent and aqueous chemical and have a broad and deep technical knowledge and understanding of electronics chemical equipment design and applications.
  • Considerable inter-personal skills are required to deal successfully with the complex relationship.
  • 50% travel domestic and international


Preferred Qualifications:

  • Must be able to influence the cross functional DS and Electronics team.
  • Must be able to inspire the confidence of Management and Customers in presentations and negotiations, and reaction to problems.
  • Detailed investigation / troubleshooting & presentation skills.
  • Excellent written and verbal communications skills in presentations, negotiations and problem solving.
  • Individual must be self-motivated, a proven problem solver and a strong leader.
  • Strong CMP applications understanding
  • Experience with Aqueous and Solvent equipment

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact USLeavesandAccommodations@milliporesigma.com, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: https://www.emdgroup.com/en/careers/faqs.html

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