Senior Manager of CRM & Digital Tools, APAC SLS

Posted 28 Mar 2024

Singapore, Singapore - Singapore

Req Id 273394


Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


As part of the Life Science Governance Team and in strong collaboration with the different Life Science Business Units, IT organizations and internal partners across the Company. You, this role is an integral member of the team delivering one of Life Science’s most strategic initiatives. CRM for Life Science is shifting from a Business Unit and Regionally focused tool addressing fit-for-purpose needs, to a LS Business Enterprise tool supporting the Customer Journey.


The Senior Manager of CRM & Digital Tools, APAC SLS, is a leader and representative on the Life Science Governance team who has overall responsibility of managing the CRM platform and digital tools for APAC SLS. This role is responsible for contributing to a compelling vision and delivering solutions that fit the needs of our stakeholders within the Commercial function and at Life Science at large.


The overall purpose of this role is to optimize commercial effectiveness and impact across APAC through platform and process improvements, analytics and insights, communications, and training. This role will partner with Sales, Marketing, CEx, and Service to drive performance and data-based decision making through business insights. It will also educate, partner with, and coach the Marketing & Sales team on Lead & Opportunity Management to ensure a healthy pipeline as well as increase visibility to our business performance. The role will also be responsible for digital tools, leveraging our toolbox to increase productivity and customer satisfaction.


Your Role:

  • Serve as thought leader and trusted business advisor to APAC Leadership on CRM platform and digital tools to deliver commercial impact
  • Drive Salesforce as our culture, delivering cost-to-serve efficiencies through lead-to-cash processes optimization, simplification, standardization, focusing on quality adoption
  • Collaborate strongly with SFDC Business Administrators to support user requests, platform maintenance, project implementation, data hygiene, and analytics
  • Represent APAC SLS on CRM Governance to deliver new platform capabilities in alignment with Life Science strategic initiatives and future roadmap, including Country, Regional, and Global initiatives
  • Be the main point person between APAC SLS business, PMO, and IT, build relationships and trust across team members and with all levels of Merck Life Science to deliver harmonized business solutions
  • Represent the voice of the internal and external customer by aligning closely with the Country stakeholders to understand requirements and pain points
  • Drive sales performance with Commercial Leaders and Sales to define and cultivate a healthy Opportunity pipeline, monitor performance and forecasted landing with strong analytical skill
  • Define and execute Communication strategy to keep stakeholders informed of ongoing developments
  • Proactively manage change and continue to upskill the organization on best practice
  • Design, monitor and report on global and APAC KPIs


Who You are:

  • Bachelor’s degree in business would be advantageous
  • At least 10 years+ experience in Commercial roles within the Life Science industry (or similar)
  • Marketing experience would be advantageous
  • Proven track record of leveraging analytics & reporting to influence sales outcomes
  • Proven track record of Project / Change management
  • Demonstrated ability to influence without authority
  • Deep understanding of CRM and commercial metrics
  • International experience in a global and highly matrixed business environment
  • Experience in leadership by influence in an environment with potential conflicting priorities
  • Excellent communication (verbal and written), presentation and collaboration skills that will enable you to earn trust at all levels
  • Must be able to demonstrate negotiation skills
  • Must be a team player as well as being able to work autonomously
  • Must have the ability to develop insights from multiple sources

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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