Apprenti Service Clients f/h

Posted 03 Apr 2024

Molsheim, Bas-Rhin - France

Req Id 273492


Exprimez votre talent avec nous !

Vous voulez explorer, franchir des obstacles, faire des découvertes ?Nous savons que vos projets sont ambitieux. Les nôtres aussi ! Dans le monde entier, nos collègues ont la passion de l’innovation scientifique et technologique qui enrichit les vies humaines grâce à nos solutions dans les domaines Healthcare, Life Science et Electronics. Ensemble, nous voyons grand et avons à cœur de prendre soin de notre large diversité de collaborateurs, clients, patients et de la planète. C’est pourquoi nous sommes toujours à la recherche d’esprits curieux qui souhaitent imaginer l’impossible avec nous.


Your role:


In this role you will be dealing with requests regarding our Life Science, Process Solutions Portfolio.

You are the first point of contact for our internal and external DACH clients regarding order entry and work closely with our sales organization.


Your main tasks would be but not limited to:


  • Multi-task and efficiently navigate through several systems by placing orders
  • You communicate via E-Mail, CRM System Salesforce, Phone, TEAMS
  • Liaising between our internal stakeholders: sales/account managers, supply chain, quality, distribution, marketing, logistic etc.
  • Support sales in their day-to-day activities
  • Applying pricing policy for our clients / assisting in quotations
  • First point of contact on regulatory questions and provide quality and commercial documentation
  • Check stock availability and shipment status
  • Manage and resolve customer complaints
  • Escalate unresolved inquiries and questions


Who you are:


  • A positive outlook on dealing with our important clients, driven by great sensibility for customer satisfaction
  • Good verbal and written communication skills
  • Quick apprehension, self-initiative and reliable working attitude
  • Creative, curious, goal oriented and open personality
  • At ease with tools and systems: Microsoft Office, Outlook
  • Ability to work in a customer service and sales support department  working in Customer Service or Sales Support
  • Good level in German and English

Ce que nous vous offrons: nous sommes des esprits curieux, issus d’horizons, perspectives et expériences de vie les plus divers. Nous célébrons toutes les dimensions de la diversité et sommes convaincus qu’elle est le moteur de l’excellence et de l’innovation et qu’elle renforce notre compétence de leader scientifique et technologique. Nous nous engageons pour que toutes et tous aient accès à de riches opportunités de développement, à leur propre rythme. Rejoignez-nous dans la construction d’une culture d’inclusion et d’appartenance ayant un impact sur des millions de personnes et qui donne à chacune et chacun les moyens d’exprimer son talent et de faire progresser l’humanité !

Postulez dès maintenant et devenez membre de notre équipe diversifiée !

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

We are committed to an equitable hiring process for candidates from a diverse range of backgrounds. As part of this commitment, applicants with disabilities may be entitled to reasonable accommodations. Please contact, if a reasonable accommodation is needed or if you otherwise need assistance to participate in the hiring process.

North America Disclosure

If you are a resident of California, Colorado, New York, or Washington, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information:

Apply Now

Join our Talent Zone

You haven't found quite the right job yet? Join our Talent Zone and stay in touch with us. Be the first one to learn about our new career opportunities and events.

Tell us about yourself and let our Talent Advisors help you find your next career opportunity.