The M Lab™ Collaboration Centers foster collaboration with customers to explore ideas, learn innovative techniques, and work side by side with its scientists and engineers to solve critical process development and production challenges. While customers traditionally came onsite, now the walls of the M Lab™ Collaboration Centers have expanded—but not in terms of square feet. Instead, the company is harnessing the latest technology to bring the lab to the customer … virtually!
As an alternative to in-person training, we offered the industry’s first livestream lab-based course from the Burlington, Mass. facility, sharing its manufacturing and production expertise. Attendees from four continents living in China, Czech Republic, England, France, Hungary, India, Ireland, Poland, Scotland, Taiwan, Turkey, and the U.S. participated in the course simultaneously—a truly global audience!
Beyond training, The M Lab™ Collaboration Center team developed a new process to provide virtual support to ensure customer projects would still move forward, such as helping customer Vuab Pharma with clinical trial efforts under a very tight timeline.
Cutting-edge tools, like the Microsoft Surface Hub and the Smart Glasses Kits, are used to connect with customers so they can get a first-hand view from the lab floor and explore solutions virtually. For instance, when Pfizer was evaluating single-use technologies for its capital projects, the experts at the M Lab™ Collaboration Center used digital tools to provide an overview and demonstration of these technologies.